Suport-Solution-Element-01

I’m not 100% sure what my margin is

Our Answer

Horizon will show you, accurate & up to date margins on: Quotation, Invoices and Customer Agreed Pricing

Suport-Solution-Element-02

I have to ring suppliers for pricing

Our Answer
Horizon loads the pricing from your major suppliers automatically on a weekly basis
Suport-Solution-Element-03

I have to do the same processes every day

Our Answer

Horizon will automate some of the most common daily processes you have such as: Supplier Invoices, Creating Delivery Notes and Invoicing Customers

People Behind Support Solutions

We believe in Quality over Quantity: meet the Support Solutions team!
Betty

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Betty McGivern

Director

Betty joined Office City in 1995 having previously worked in the photographic processing industry. After a brief segway into water cooler sales Betty joined Alan soon after he established Support Solutions in 2001

Claudia

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Claudia Swift-Lawlor

Support Agent

Claudia began her office supplies career in 1995 as well, joining Brian Lynch Office Supplies. She worked for Offex following their acquisition of Brian Lynch Office Supplies until 2008. Claudia joined us in 2009.

Maria

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Maria Kohlmann

Support Agent

Maria has a long and extensive career in the office supplies industry dating back to 1978. Her family business, Hobbs Office Supplies, was one of the first companies to install Horizon in Ireland.

Shane

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Shane Kelly

Web Developer

In a break with what seems to be a Support Solutions tradition, Shane doesnt come from an office supplies background. Having previously worked in 02 corporate sales Shane returned to college to study web technologies.

Antenor

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Antenor P. Eduardo

Web Developer

Antenor joins Support Solutions to work on Horizon Web. Hailing from Brazil, he worked on web site development before moving to Ireland. As well as working for during the day Antenor studies for a Masters.

Beatriz

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Beatriz Ibáñez

Web Developer

Beatriz joins our ever expanding Horizon Web team, having worked for many years in Spain she moved to Dublin in 2014. With many years experience of web design in Spain she brings that wealth of experience to Support Solutions.

  • Support Solutions is a IT company dedicated to the office products industry. We are here to help office products dealers who face business challenges such as failing margins or cumbersome business process to reduce costs, increase margins and become more efficient. We believe in long term customer relationships, many of our clients have been with us since our inception in 2001.

Pricing Plans

Choose the package that best suits your organisation.

Growing Business

€550 per month

  • 3 Users
  • Horizon Back Office System
  • Horizon Web Ecommerce System
  • Hosted Infrastructure
  • 8 Hours On Line Training

Medium Business

€650 per month

  • 5 Users
  • Horizon Back Office System
  • Horizon Web Ecommerce System
  • Hosted Infrastructure
  • 12 Hours On Line Training
  • 1 Days on site training

Enterprise Business

Talk to Us

  • 15+ Users
  • Horizon Back Office System
  • Horizon Web Ecommerce System
  • Hosted Infrastructure
  • 18 Hours On Line Training
  • 4 Days on site training
  • 24/7 Access

One-man show? We’ve got you covered. Click here for the single user option.

FAQ

What is Hosted Horizon?

Hosted Horizon means your system is hosted in our secure datacenter. Our engineers and support team constantly monitor your system to ensure 99% uptime for you.

How long does it take to setup?

The average setup time, which includes staff training, takes from between 4 to 6 weeks. This includes data transfer and validation from your existing system, design of the documentation your business uses (invoices, credit notes, statements, delivery notes and so on).

How can Horizon save me money?

If your spend with the wholesalers, Vow & Spicers, is in the region of £/€20,000 per month you could receive a rebate of £/€200 a month if you order and receive your invoices electronically.

A dealer with 300 active customers who prints invoices and statements could be spending at £/€180 a month in postage. Emailing invoices and statements through Horizon will eliminate this cost from your business.

Horizon stock management will allow you to control the stock you purchase; on average Horizon dealers have reduced their stock holding value by 60%. The Horizon returns system will ensure you return goods on time and for full credit.

Get a better insight into what we offer