Support Solutions new appointment

Support Solutions are delighted to welcome Claudia Lawlor to our support team. Claudia has spent over 14 years working in the office products industry using all of the major back office systems including Horizon & Legerdemain.

We feel this appointment will confirm our continued commitment to the Irish market as the only company with a permanent presence in Ireland.

Ongoing Horizon & Legerdemain Support

The best way to receive support on any issues you may have with your Horizon or Legerdemain is via our Helpdesk System, reason being if a member of the team is on holiday or out of the office and unable to respond to direct contact you may make, you may not receive the support you need as quickly as we would like to deliver.

Any tickets you open via the Helpdesk System trigger an email to everyone in the team so someone will always be able to respond promptly to your query.

You will need to login to do this, if you have forgotten or not yet received your password for this system, please visit the Helpdesk and the system will automatically email you your password. Your username will always be your email address.

Once logged in click on "Submit a Request" to open a new support call. You will be able to view past and present tickets and open new ones when required. If you feel a ticket has not been answered in full, simply add a note and this will set the status back to open. We will respond in a timely and professional manner to all queries.