Support Solutions new appointment

Support Solutions are delighted to welcome Claudia Lawlor to our support team. Claudia has spent over 14 years working in the office products industry using all of the major back office systems including Horizon & Legerdemain.

We feel this appointment will confirm our continued commitment to the Irish market as the only company with a permanent presence in Ireland.

100 Horizon Sites and Counting!

Support Solutions are delighted to announce that Horizon is now in operation in 100 sites throughout Ireland & the UK.

BlueSky Systems Solutions is celebrating the 100^th successful installation of its back office system Horizon.

Rotherham-based United Office Products, formerly Yorkshire Business Equipment (YBE), is BlueSky's 100^th customer, having switched from Vision. United Office Products' finance director, Geoff Cook said: "We are delighted to be BlueSky's 100^th customer. Knowing that so many other dealers are using the system gives us comfort that that we are now customers of a software house with a secure base that will remain independent."

United Office Products undertook an analysis of other back office systems and felt that Horizon was the best system. The major advantages for the dealership were Horizon-Web and Horizon's reporting functions. As Horizon-Web is part of the standard Horizon system, they felt that it was well integrated into the back-office system.

Cook commented: "The reporting available in Horizon is excellent you can extract data much easier than from the other systems we looked at. The level of reporting and the speed at which you can access the data is terrific. Horizon will help us react more quickly to pricing changes in the marketplace and we are now able to ‘shop' more aggressively and economically because live prices are available simultaneously from several different suppliers when placing orders."

Horizon has been well received by staff at United Office Products; Cook continued: "The BlueSky team are exceptional. The level of support we have received is extremely good both in person, online and on the telephone. They are very quick to respond and effective once they have got a query. I highly recommend Horizon, and I will be happy to take phone calls or give a demonstration to other dealers."

BlueSky's commercial director, Derek Blood said: "One of our key aims is to provide the best customer service in the industry and now with 100 customers and over 950 users Geoff's comments speak for themselves. We are truly delighted to have reached our customer century and will continue to listen to our customers, develop Horizon and provide the very best customer service as we continue to grow."

Support Solutions managing director, Alan Conroy said: "We are delighted to be part of the Bluesky success story, in Ireland there are 15 Horizon sites which compared to the size of the UK market is an excellent achievement for us and one that would not be possible without the expertise of the Bluesky development team who have produced a truley world class product"

Irish user of Horizon have migrated from a variety of trade & bespoke systems, including Legerdemain, Vision, Progress & Sage.

Ongoing Horizon & Legerdemain Support

The best way to receive support on any issues you may have with your Horizon or Legerdemain is via our Helpdesk System, reason being if a member of the team is on holiday or out of the office and unable to respond to direct contact you may make, you may not receive the support you need as quickly as we would like to deliver.

Any tickets you open via the Helpdesk System trigger an email to everyone in the team so someone will always be able to respond promptly to your query.

You will need to login to do this, if you have forgotten or not yet received your password for this system, please visit the Helpdesk and the system will automatically email you your password. Your username will always be your email address.

Once logged in click on "Submit a Request" to open a new support call. You will be able to view past and present tickets and open new ones when required. If you feel a ticket has not been answered in full, simply add a note and this will set the status back to open. We will respond in a timely and professional manner to all queries.