100 Horizon Sites and Counting!

Support Solutions are delighted to announce that Horizon is now in operation in 100 sites throughout Ireland & the UK.

BlueSky Systems Solutions is celebrating the 100^th successful installation of its back office system Horizon.

Rotherham-based United Office Products, formerly Yorkshire Business Equipment (YBE), is BlueSky's 100^th customer, having switched from Vision. United Office Products' finance director, Geoff Cook said: "We are delighted to be BlueSky's 100^th customer. Knowing that so many other dealers are using the system gives us comfort that that we are now customers of a software house with a secure base that will remain independent."

United Office Products undertook an analysis of other back office systems and felt that Horizon was the best system. The major advantages for the dealership were Horizon-Web and Horizon's reporting functions. As Horizon-Web is part of the standard Horizon system, they felt that it was well integrated into the back-office system.

Cook commented: "The reporting available in Horizon is excellent you can extract data much easier than from the other systems we looked at. The level of reporting and the speed at which you can access the data is terrific. Horizon will help us react more quickly to pricing changes in the marketplace and we are now able to ‘shop' more aggressively and economically because live prices are available simultaneously from several different suppliers when placing orders."

Horizon has been well received by staff at United Office Products; Cook continued: "The BlueSky team are exceptional. The level of support we have received is extremely good both in person, online and on the telephone. They are very quick to respond and effective once they have got a query. I highly recommend Horizon, and I will be happy to take phone calls or give a demonstration to other dealers."

BlueSky's commercial director, Derek Blood said: "One of our key aims is to provide the best customer service in the industry and now with 100 customers and over 950 users Geoff's comments speak for themselves. We are truly delighted to have reached our customer century and will continue to listen to our customers, develop Horizon and provide the very best customer service as we continue to grow."

Support Solutions managing director, Alan Conroy said: "We are delighted to be part of the Bluesky success story, in Ireland there are 15 Horizon sites which compared to the size of the UK market is an excellent achievement for us and one that would not be possible without the expertise of the Bluesky development team who have produced a truley world class product"

Irish user of Horizon have migrated from a variety of trade & bespoke systems, including Legerdemain, Vision, Progress & Sage.

Real-Time Report Cards For Your Online Business

Remember when you were at school, at the end of every term you'd get your dreaded report card, take it home to your parents and they'd discipline you to improve your grades. As we grew up we learnt to appreciate report cards and use the feedback to improve ourselves. This thinking applies to your business as well, successful business owners intuitively know that it's important to constantly measure and improve your performance.

The Top 3 Most Underrated Web Statistics

Let's imagine you're looking at your website's report card. It's easy to understand what visitors are, what your online sales figures mean and so on. But most business owners don't know that there are three not-so-obvious analytics that you should really be paying attention to.

1. New and Returning Visits. This comparision shows you something very important about your website - do people come back after they leave for the first time? You should be working to improve this ratio. The fact is that the more times someone returns to your website, the higher the chance they will buy. There is a high correlation between people who return to your site and people who actually pay for your product or services.
2. Top 5 Web Pages. Generally speaking, a list of your top 5 web pages will tell you the most likely path of users through your site. #1 is where they start. Those that click through will go to #2, and so on. Use this information to make sure that the most important information is on the right pages, and to make sure your customers are going in the right direction.
3. Top Search Phrases. How are people finding your site through search engines? This metric tells you exactly what brings people to your site. Use this information to optimize your site around those keywords to increase your traffic. Alternatively, you can use this to tell you which important keywords are under-used, and increase their usage.

A Centralised Reporting and Analytics Console...

Google Analytics has a completely centralized reporting console for your Online Business. From the one screen, you can analyze your online shop performance, your website, your web forms and your website's visitors.

With a wide range of reports at your fingertips in one central place, you've got the metrics you need so that you can understand your online business better than ever before.

Get in contact with us and we will guide you through implementing Google Analytics for your website