Support Solutions fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission.

Any personal information, which you volunteer to us, will be treated with the highest standards of security and confidentiality.

We do not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us or by using our online forms).

Any information, which you provide in this way, is not made available to any third parties, and is used by Support Solutions  in line with the purpose for which you provided it.

Inbound calls made to our telephone helpdesk are recorded and routinuely monitored.

The purpose of call recording is to provide an exact record of the call which
can:

• help identify staff training needs;
• help improve staff performance;
• help protect staff from abusive or nuisance calls;
• establish the facts in the event of a complaint either by a customer or a member of staff and so assist in  resolving it;
• assist in quality control to identify any issues in our processes, with a view to improving them; and
• demonstrate that calls are accurately and efficiently transcribed onto the helpdesk system or to other
databases.

Links to other web sites are provided by Support Solutions in good faith and for information only. We do not accept any responsibility for the materials contained in any web site linked to or from this site